Privacy Policy
ELCOM is committed to ensuring that your privacy is protected. This Privacy Statement explains how we use the information we collect about you and the procedures that we have in place to safeguard your private data and privacy whilst you use our services.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act and the General Data Protection Regulations (GDPR)). ELCOM is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This policy applies to all ELCOM websites and governs data collection and usage. By using any ELCOM website, you consent to the data use and processes we outline in this statement.
Purpose
The purpose of this policy is to ensure customer information is treated in accordance with the Data Protection Act and the General Data Protection Regulations.
Scope
The scope of this policy extends to all ELCOM Staff, temporary employees and contractors, and any agents of ELCOM.
Risks
Non-compliance with this policy could have a significant effect on the efficient operation of ELCOM and may result in financial loss and an inability to provide necessary services to our customers.
Collection of Personal Details
ELCOM collects personally identifiable information, such as your name, e-mail address, home or work address and telephone number(s). ELCOM also collects anonymous demographic information, which is not unique to you, such as your postcode, occupation and some preferences.
We may also collect information about your computer hardware and the software automatically. This information may include your IP address, browser type, domain names, access times and referring website addresses. This information is used by ELCOM for the operation of their web services, to maintain quality of those services, and to provide general statistics regarding use of ELCOM websites.
Should you choose to link to other websites from ELCOM we encourage you to review the privacy statements of those websites. You should understand how those websites collect, use and share personal information. ELCOM can accept no responsibility for the use of data, personal information or other content on websites outside of the ELCOM proprietary websites.
Use of your Personal Information
ELCOM collects and uses your personal information to operate ELCOM websites and deliver the services you have requested. ELCOM also uses your personally identifiable information to inform you of other products or services available from us. ELCOM may contact you to conduct research about your opinion of our services or of potential new products or services that may be developed.
ELCOM does not use or disclose sensitive personal information. ELCOM keeps track of the ELCOM websites and pages our customers visit. This data is used to deliver more appropriate content and information.
ELCOM does not sell, rent, loan or lease its customer lists to third parties. ELCOM may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Occasionally, ELCOM may share data with trusted partners to send you email or items by post, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services on behalf of ELCOM, and they are required to maintain the confidentiality of your information.
ELCOM websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ELCOM or the site; (b) protect and defend the rights or property of ELCOM; and, (c) act under exigent circumstances to protect the personal safety of users of ELCOM, or the public.
Security of your Personal Information
ELCOM secures your personal information from unauthorised access, use or disclosure. ELCOM secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. In the event-specific information such as a credit card number is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Financial information is retained in line with UK statutory requirements.
Cookie Policy
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Changes to this Statement
ELCOM will occasionally update this Privacy Statement to reflect best practice and feedback. We suggest that you to occasionally review this Statement to stay informed as to how we are protecting your information.
Your Feedback
We welcome your comments regarding this Privacy Statement. If you believe that ELCOM has not adhered to the content, please contact us immediately.
Your Rights
You have the right to request a copy of the personal information ELCOM’S database holds on you, and the right to request that any inaccuracies are corrected.
You have the right to request that information about you is deleted or archived; or that ELCOM refrains from using your personal information for certain marketing purposes.
ELCOM will respond in detail to such requests within four weeks and no charges will be made unless the request is clearly unfounded, repetitive or excessive.
In the event that ELCOM is unable to comply with your request, we will inform you of the reason we are not able to do so.
To make a request regarding your personal data, please use the postal correspondence address or email info@elcom.com. ELCOM will only action written requests which are sent in this medium; verbal requests are not acceptable.